North Star Framework

Information management

We give your business one shared language for its information, so the same word means the same thing everywhere.

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Where this sits
Direction and measures Operating model Information management Process design Adoption (Adopt360)

What this service covers

Ask two teams what a customer is and you often get two answers. Ask where the current version of a document lives and you get a shrug. That isn’t a data science problem, it’s a language problem.

This service gives the business one shared language for its information: what things are called, what they mean and who owns them. Where you need it, we take that further, into the business profile your systems must meet and the records rules underneath.

You’re probably here if
You want to put AI to work, but the information under it is chaos.
Two organisations became one and each arrived with its own name for the same thing.
Nobody trusts search, so people ask a colleague where the current version lives.

Four outputs. Take what you need.

This service can produce any of four things. They stand alone, so you can take one, several or all of them, in whatever combination fits. We agree which at the Diagnostic.

So you can deal with what is in front of you, not sign up for a records overhaul you don’t need.

Shared language

Glossary, taxonomies, information assets and owners.

Business profile

Metadata, classification and the capabilities systems must meet.

System translation

Each system measured against the standard, with the gaps to close.

Records and lifecycle

Retention, disposal, archival and full governance.

How we deliver it

Four stages, each with what we do and why it matters.

01
Baseline
We take stock of the current state and what is driving it.
Why
The work goes as far as it needs to, no further.
02
Define
We agree the shared language, its structure and its owners.
Why
The business means one thing by one word.
03
Standardise
We set the business profile, then check each system against it.
Why
You get the gaps to close. We design, we don’t build.
04
Govern
We name owners, set measures and a review rhythm.
Why
The language stays in use instead of slipping back.

What you walk away with

One agreed vocabulary

One name per thing, with an owner, used by every team and every system.

Information ready for AI

Clean, consistent information underneath, so the clever tools give answers worth trusting.

It stays put

Named owners and a review rhythm, so the language stays put instead of sliding back.

Work and writing from this service

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Not sure this is where you should start?

That’s what the Diagnostic is for. Fifteen minutes and you leave knowing your next step. Or just talk to us.

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