North Star Framework

Solve the right thing, in the right order, at the right speed.

Whether something isn't working or something is about to change, we find the right place to start and a pace your people can take. Then we help you do it.

Start the diagnostic See the five services
Why this framework exists

Where you want to start is rarely where you should.

A process that keeps going wrong usually has an information gap underneath. A team that keeps stalling usually isn’t ready for that much change at once. The first thing you reach for is rarely the thing that makes the rest work.

What usually happens
  • ✕You get sold whatever sits nearest to where you walked in
  • ✕The surface gets mapped again while what sits underneath stays untouched
  • ✕No one asks whether your people can take that much change yet
  • ✕It stalls, then quietly gets blamed on a tool
What we do instead
  • ✓We find where to start, which is rarely where you think
  • ✓We set the pace to how your organisation handles change, so the change lasts instead of snapping back
  • ✓We work one service at a time, in the right order, scoped up front
  • ✓If you don’t need us, we say so

One destination. Five services.

Your North Star is the destination. The five services are everything it takes to reach it.

Your North Star
The destination everyone agrees on
The Diagnostic
step one, the way in
Direction and measures · where you're going, why and how you'll know
Operating model · how your strategy becomes the way the business runs day to day
Information management · one shared language, business and systems
Process design · how work and information flow, today and tomorrow
Adoption (Adopt360) · people using it
What the diagnostic decides
Which services
Often two. Rarely all five.
In what order
Underneath first, surface after.
At what pace
Set by how you handle change, not by us.

Take the whole framework or one service.

Each service does a different job. The diagnostic tells you which ones you need.

Direction and measures

Where you're headed, why and how you'll know you've got there.

We pin down where you’re going, why it matters and how you’ll know you have arrived. Not a direction someone announced, one everyone can see and measure. Already clear on the where? We can do the why and the measures on their own.

When it’s missingEvery team describes the goal differently. No one can say if the last year of work moved you closer.
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Operating model

The ship, the crew and who's at the helm.

How your business is structured to reach the North Star and how it will run day to day. We start with the business architecture, your capabilities, value streams and where the work sits, then design the operating model on top: roles, decision rights and ways of working. Take the architecture on its own, or the full design. One function, or the whole business.

When it’s missingDecisions stall. Everything routes through two people. The org chart stopped matching the real work a while ago.
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Information management

One name for every part of the ship. A log anyone can find.

Business taxonomy and system taxonomy. If someone says "the sail", does everyone picture the same thing, or do three teams call it three different names? When they do, no one can find the manual for it and no process transfers. We give the business one shared language and the structure your systems need underneath.

The first step before any serious AI.
When it’s missingSay one word, get three meanings. The manual exists somewhere but no one can find it. Nothing transfers when a person leaves.
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Process design

How the work flows and who hands to whom.

How information and work flow today, every handoff and delay, then how they need to flow tomorrow to reach the North Star. Mapped from real evidence, not a template. Kept open across systems, or built around the platform you have.

If you want AI to improve your processes, you first need to know what they are.
When it’s missingWork takes too long. Too many handoffs. Ask three people how it runs and you get three answers.
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Adoption (Adopt360)

Everyone on board, not just aboard.

The best design fails if people can’t adopt it. Adopt360 runs alongside your rollout and keeps going after it, so adoption is driven and checked, not assumed. It surveys the people affected, shows where the change is taking and where it’s stalling, then turns that into actions early. We help you clear the blockers, not just measure them.

When it’s missingThe launch went fine, then it quietly unravelled. Systems live but ignored. Silence from the front line you mistook for agreement.
The one part that can carry on

Everything else has an end date. The Adopt360 pulse platform keeps running long after we have gone, so you keep driving adoption yourselves.

Ongoing option
Step one

The Diagnostic is the front door.

Fifteen minutes. We find where to start and how much change you can take, then name the one next thing.

Question one

Where you should start

Direction, structure, information, process or people. The place you want to start is often not the place you should. We find the one that makes everything else easier.

You leave knowing where to start and why.
Question two

How ready you are for change

How your organisation handles change as a rule, not for one project. A business that finds change hard can’t be pushed at the pace of one that doesn’t.

A straight call: go now, go in stages or build the muscle first.
Why we can say it straight

We design and diagnose, we don’t implement the technology. So there’s no build waiting at the end, quietly steering the answer towards itself.

Start with the Diagnostic.

Fifteen minutes. You leave knowing your next step.

Take the diagnostic