The Diagnostic: know where to start

Where this sits

The front door to the North Star Framework.

Every engagement starts here, so the work begins in the right place and at a pace you can take.

Your North Star

The destination everyone agrees on

The Diagnostic

step one, the way in

Direction and measures · where you're going, why and how you'll know

Operating model · how your strategy becomes the way the business runs day to day

Information management · one shared language, business and systems

Process design · how work and information flow, today and tomorrow

Adoption (Adopt360) · people using it

Two questions, asked at the same time.

One finds where to start. The other finds the pace you can take. You need both, or you have half an answer.

Question one

Where you should start

Direction, structure, information, process or people. The place you want to start is often not the place you should. We find the one that makes everything else easier.

You leave knowing where to start and why it comes before everything else.

Question two

How ready you are for change

How your organisation handles change as a rule, not for one project. Push the right change too fast and people go straight back to the old way.

A straight call: go now, go in stages or build the muscle first.

Examples

What people tell us and what we find.

Typical patterns, not real clients.

What they told us

“Our processes are a mess. Everything takes forever and nobody can find anything.”

What we found

It sounded like a process problem. What they needed was an information strategy.

The steps were fine. People were losing hours hunting for documents saved in five places under five different names.

Next move

Information management

What they told us

“We put the new system in months ago. People quietly went back to the old way.”

What we found

It sounded like a technology problem. What they needed was to bring people with them.

The system worked. It was rolled out to people rather than with them, so nobody saw a reason to change.

Next move

Adopt360

What they told us

“We're aligned and the structure works. We just feel slow and can't say why.”

What we found

It sounded like a job for consultants. What they needed was more people.

Direction, structure, information and process all checked out. The team was stretched too thin. We told them so.

Next move

Nothing from us

Confidence in your next step, before you commit to it.

The front door to the North Star Framework.

Two questions, asked at the same time.

Where you should start

How ready you are for change

What the Diagnostic gives you.

What people tell us and what we find.

The three things people ask first.

Start with the Diagnostic.